Do I have to send my machine out of state for service?

Not yourself. We collect it, deal with the distributor and return it to you. Where the repair takes time we supply a rental machine meanwhile.

Can you service a machine I bought somewhere else?

We can supply ResMed consumables for it, read its data and tell you what is wrong. Warranty repair has to go through whoever sold it, which is exactly why buying channel matters.

What if the machine fails while I am abroad and my parents are using it?

Message us from wherever you are. We collect the machine from their house, run the claim and leave a rental unit so therapy continues while it is away. Families in the Gulf do this with us regularly.

CPAP warranty, service and spare parts in Kerala: what happens after you buy

Last updated: 2026-10-28

Quick answer

Every machine we sell carries a 2-year ResMed warranty on the flow generator, registered in your name. It covers manufacturing and component failure, not consumables, not accidental damage and not water that got into the air path. If something fails, you message us, we collect the machine from your house, run the claim with the distributor and lend you a rental unit so therapy does not stop. Consumables — filters, cushions, tubing, humidifier tubs — we courier anywhere in Kerala. This is the part of buying that a marketplace listing cannot give you.

What the warranty covers

The flow generator — the motor, the board, the sensors, the screen — for 2 years from purchase. If the blower becomes noisy, the pressure drifts out of spec, the humidifier plate stops heating or the unit refuses to start, that is a warranty matter and you pay nothing.

We register the warranty against your name and serial number at the point of sale, so the claim does not depend on you keeping a receipt in a drawer for two years.

What it does not cover

Consumables, because they are designed to wear: filters, mask cushions, headgear, tubing and the humidifier tub. Masks generally carry a short manufacturer warranty of their own against defects, not against the cushion softening with use.

Also excluded: physical damage from a fall, rodent damage to the tube (more common than you would think), surges where no protection was used, and water in the machine body — which happens when the humidifier tub is overfilled or the machine is placed higher than the mask so condensation runs backwards down the tube.

How a claim actually works

You send us a WhatsApp message describing the fault, ideally with a short video of the noise or the error. We diagnose what we can remotely — on connected models we can look at your therapy data and often tell a mask leak from a machine fault without touching it.

If the machine has to go, we arrange collection from your house in the districts we cover, and a courier pickup elsewhere. We handle the paperwork with the distributor rather than handing you a service-centre address and a phone number. Where the repair will take time, we put a rental machine in your bedroom so you are not off therapy for a fortnight. You do not travel, and you do not courier anything yourself.

Spares and consumables

We stock ResMed masks across the nasal, pillow and full-face families, cushions in the usual sizes, standard and heated tubing, filters and humidifier tubs for the AirSense 10, AirSense 11, AirStart 10 and Lumis 100 lines.

Replacement timing is boring and matters: filters about monthly, cushions every one to three months, tubing and tub every six to twelve. What comes in the box lists the schedule. Ordering is a WhatsApp message; delivery is 2–4 days across Kerala.

Why where you buy decides this

A grey-import machine has no Indian warranty at all, whatever the listing says. A machine bought from a seller who does not stock the brand means every cushion becomes a search. A hospital counter will honour a warranty but will not come to your bedroom in Wayanad to work out whether the noise is the motor or the tube.

That after-sales difference is what you are buying along with the machine, and it is worth more in year two than any discount is in week one. Compare our four machines, or read where to buy a CPAP machine in Kerala for the full comparison of channels.

CPAP warranty, service and spare parts in Kerala: what happens after you buy

What the warranty covers

What it does not cover

How a claim actually works

Spares and consumables

Why where you buy decides this

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