Refund Policy

Last updated: 2026-10-28

This is a plain-language draft and should be reviewed by a qualified legal professional before launch.

This policy explains when refunds apply to SleepEase services. The service is operated by SleepEase Diagnostics Pvt Ltd, Tirur - Edarikode Rd, Kottakkal, Edarikode, Kerala 676501.

Home sleep study

If a study cannot be completed because of a device or setup fault on our side, we will repeat it at no charge or refund the ₹2,500 fee.

Cancellations

You may reschedule or cancel a booking before the technician is dispatched at no charge.

Device purchases

A machine that is still sealed and unused may be returned within 7 days of delivery for a refund of the purchase price; return shipping is the buyer's responsibility. Once a machine has been used it cannot be returned, for hygiene reasons that apply to all respiratory equipment.

A machine that develops a fault is a warranty matter rather than a return: the manufacturer warranty runs for 2 years from delivery and we handle the claim for you. Masks, cushions, tubing, filters and humidifier tubs are personal-use items and are not returnable once opened.

Device rental deposits

The refundable rental deposit of ₹5,000 is returned on return of the machine in working condition, per the rental agreement.

How to request a refund

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